TY  - BOOK
AU  - Chen, Peter
AB  - Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders.    An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement.
DO  - 10.26530/OAPEN_459088
ID  - OAPEN ID: 459088
ID  - OAPEN ID: OCN: 225187590
KW  - websites
KW  - information resources management
KW  - communiciation technologies
KW  - Decision-making
KW  - E-democracy
KW  - Policy
KW  - Public sector
KW  - Software
L1  - https://library.oapen.org/bitstream/id/4a9c6050-2117-43bc-8004-9239160895e0/459088.pdf
LA  - English
LK  - http://library.oapen.org/handle/20.500.12657/33763
PB  - ANU Press
PP  - Canberra
PY  - 2007
TI  - E-engagement: A guide for Public Sector Managersnull
ER  - 
