Developments in the Call Centre Industry
Proposal review
Analysis, Changes and Challenges
| dc.contributor.editor | Connell, Julia | |
| dc.contributor.editor | Burgess, John | |
| dc.date.accessioned | 2025-05-23T08:01:00Z | |
| dc.date.available | 2025-05-23T08:01:00Z | |
| dc.date.issued | 2006 | |
| dc.identifier | ONIX_20250523T093505_9781134248827_37 | |
| dc.identifier.uri | https://library.oapen.org/handle/20.500.12657/102448 | |
| dc.description.abstract | Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. | |
| dc.language | English | |
| dc.relation.ispartofseries | Routledge Studies in Business Organizations and Networks | |
| dc.subject.classification | thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries | |
| dc.subject.classification | thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business | |
| dc.subject.other | Call Centre | |
| dc.subject.other | work | |
| dc.subject.other | Call Centre Work | |
| dc.subject.other | employees | |
| dc.subject.other | Call Centre Industry | |
| dc.subject.other | managers | |
| dc.subject.other | Call Centre Sector | |
| dc.subject.other | agents | |
| dc.subject.other | UK Call Centre | |
| dc.subject.other | operation | |
| dc.subject.other | HRM Strategy | |
| dc.subject.other | sector | |
| dc.subject.other | Call Centre Agents | |
| dc.subject.other | offshoring | |
| dc.subject.other | Call Centre Operation | |
| dc.subject.other | research | |
| dc.subject.other | German Call Centres | |
| dc.subject.other | business | |
| dc.subject.other | Call Centre Managers | |
| dc.subject.other | process | |
| dc.subject.other | Call Centre Employees | |
| dc.subject.other | In-house Call Centres | |
| dc.subject.other | Sh Ar | |
| dc.subject.other | Call Centre Market | |
| dc.subject.other | Business Process | |
| dc.subject.other | HRM | |
| dc.subject.other | Info Service Work | |
| dc.subject.other | Face To Face | |
| dc.subject.other | Indian Call Centres | |
| dc.subject.other | UK Banking Industry | |
| dc.title | Developments in the Call Centre Industry | |
| dc.title.alternative | Analysis, Changes and Challenges | |
| dc.type | book | |
| oapen.identifier.doi | 10.4324/9780203003008 | |
| oapen.relation.isPublishedBy | 7b3c7b10-5b1e-40b3-860e-c6dd5197f0bb | |
| oapen.relation.isbn | 9781134248827 | |
| oapen.relation.isbn | 9781134248810 | |
| oapen.relation.isbn | 9781134248773 | |
| oapen.relation.isbn | 9780203003008 | |
| oapen.relation.isbn | 9780415511483 | |
| oapen.relation.isbn | 9780415357029 | |
| oapen.imprint | Routledge | |
| oapen.pages | 208 | |
| oapen.place.publication | Oxford | |
| oapen.identifier.ocn | 1157118676 | |
| peerreview.anonymity | Single-anonymised | |
| peerreview.id | bc80075c-96cc-4740-a9f3-a234bc2598f1 | |
| peerreview.open.review | No | |
| peerreview.publish.responsibility | Publisher | |
| peerreview.review.stage | Pre-publication | |
| peerreview.review.type | Proposal | |
| peerreview.reviewer.type | Internal editor | |
| peerreview.reviewer.type | External peer reviewer | |
| peerreview.title | Proposal review | |
| oapen.review.comments | Taylor & Francis open access titles are reviewed as a minimum at proposal stage by at least two external peer reviewers and an internal editor (additional reviews may be sought and additional content reviewed as required). |
