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dc.contributor.editorConnell, Julia
dc.contributor.editorBurgess, John
dc.date.accessioned2019-11-21 14:08:03
dc.date.accessioned2020-04-01T09:53:04Z
dc.date.available2020-04-01T09:53:04Z
dc.date.issued2006
dc.identifier1005859
dc.identifier.urihttp://library.oapen.org/handle/20.500.12657/24272
dc.description.abstractOver the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
dc.languageEnglish
dc.relation.ispartofseriesRoutledge Studies in Business Organizations and Networks
dc.subject.classificationbic Book Industry Communication::K Economics, finance, business & management::KC Economics
dc.subject.classificationbic Book Industry Communication::K Economics, finance, business & management::KJ Business & management
dc.subject.classificationbic Book Industry Communication::K Economics, finance, business & management::KJ Business & management::KJS Sales & marketing::KJSU Customer services
dc.subject.otherwork
dc.subject.otheremployees
dc.subject.othermanagers
dc.subject.otheragents
dc.subject.otheroperation
dc.subject.othersector
dc.subject.otheroffshoring
dc.subject.otherresearch
dc.subject.otherbusiness
dc.subject.otherprocess
dc.titleDevelopments in the Call Centre Industry
dc.typebook
oapen.identifier.doi10.4324/9780203003008
oapen.relation.isPublishedBy7b3c7b10-5b1e-40b3-860e-c6dd5197f0bb
oapen.relation.isbn9780415357029;9780415511483;9781134248827;9781134248810;9781134248773


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