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dc.contributor.editorConnell, Julia
dc.contributor.editorBurgess, John
dc.date.accessioned2019-11-21 14:08:03
dc.date.accessioned2020-04-01T09:53:04Z
dc.date.available2020-04-01T09:53:04Z
dc.date.issued2006
dc.identifier1005859
dc.identifierOCN: 1157118676
dc.identifier.urihttp://library.oapen.org/handle/20.500.12657/24272
dc.description.abstractOver the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
dc.languageEnglish
dc.relation.ispartofseriesRoutledge Studies in Business Organizations and Networks
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KC Economicsen_US
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Managementen_US
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJS Sales and marketing::KJSU Customer servicesen_US
dc.subject.otherwork
dc.subject.otheremployees
dc.subject.othermanagers
dc.subject.otheragents
dc.subject.otheroperation
dc.subject.othersector
dc.subject.otheroffshoring
dc.subject.otherresearch
dc.subject.otherbusiness
dc.subject.otherprocess
dc.titleDevelopments in the Call Centre Industry
dc.typebook
oapen.identifier.doi10.4324/9780203003008
oapen.relation.isPublishedBy7b3c7b10-5b1e-40b3-860e-c6dd5197f0bb
oapen.relation.isbn9780415357029;9780415511483;9781134248827;9781134248810;9781134248773
peerreview.anonymitySingle-anonymised
peerreview.idbc80075c-96cc-4740-a9f3-a234bc2598f1
peerreview.open.reviewNo
peerreview.publish.responsibilityPublisher
peerreview.review.stagePre-publication
peerreview.review.typeProposal
peerreview.reviewer.typeInternal editor
peerreview.reviewer.typeExternal peer reviewer
peerreview.titleProposal review
oapen.review.commentsTaylor & Francis open access titles are reviewed as a minimum at proposal stage by at least two external peer reviewers and an internal editor (additional reviews may be sought and additional content reviewed as required).


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