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dc.contributor.authorCortés, Pablo
dc.date.accessioned2011-12-31 23:55:55
dc.date.accessioned2019-11-28 16:14:12
dc.date.accessioned2020-04-01T15:21:38Z
dc.date.available2020-04-01T15:21:38Z
dc.date.issued2010
dc.identifier391038
dc.identifierOCN: 664551603en_US
dc.identifier.urihttp://library.oapen.org/handle/20.500.12657/34626
dc.description.abstractE-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU
dc.languageEnglish
dc.relation.ispartofseriesRoutledge Research in Information Technology and E-Commerce Law
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industriesen_US
dc.subject.classificationthema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNC Company, commercial and competition law: general::LNCB Commercial lawen_US
dc.subject.classificationthema EDItEUR::L Law::LN Laws of specific jurisdictions and specific areas of law::LNC Company, commercial and competition law: general::LNCB Commercial law::LNCB2 E-commerce lawen_US
dc.subject.otherlaw
dc.subject.otherdispute resolution
dc.subject.otherinformation technology
dc.subject.othere-commercie
dc.subject.otherinformation technology law
dc.subject.othercommercial law
dc.subject.othere-commerce
dc.subject.othercommercieel recht
dc.subject.otherinformatie technologie
dc.subject.otherinformatie technologie recht
dc.subject.otherrecht
dc.subject.otherAlternative dispute resolution
dc.subject.otherArbitration
dc.subject.otherConsumer protection
dc.subject.otherEuropean Union
dc.subject.otherMediation
dc.subject.otherOnline dispute resolution
dc.subject.otherUniform Domain-Name Dispute-Resolution Policy
dc.titleOnline Dispute Resolution for Consumers in the European Union
dc.typebook
oapen.identifier.doi10.4324/9780203847756
oapen.relation.isPublishedBy7b3c7b10-5b1e-40b3-860e-c6dd5197f0bb
oapen.relation.isFundedBy780772a6-efb4-48c3-b268-5edaad8380c4
oapen.relation.isbn9780203847756
oapen.collectionOAPEN-UK
oapen.imprintRoutledge
oapen.pages266
oapen.remark.publicRelevant Wikipedia pages: Alternative dispute resolution - https://en.wikipedia.org/wiki/Alternative_dispute_resolution; Arbitration - https://en.wikipedia.org/wiki/Arbitration; Consumer protection - https://en.wikipedia.org/wiki/Consumer_protection; Dispute resolution - https://en.wikipedia.org/wiki/Dispute_resolution; E-commerce - https://en.wikipedia.org/wiki/E-commerce; European Union - https://en.wikipedia.org/wiki/European_Union; Information and communications technology - https://en.wikipedia.org/wiki/Information_and_communications_technology; Mediation - https://en.wikipedia.org/wiki/Mediation; Online dispute resolution - https://en.wikipedia.org/wiki/Online_dispute_resolution; Uniform Domain-Name Dispute-Resolution Policy - https://en.wikipedia.org/wiki/Uniform_Domain-Name_Dispute-Resolution_Policy
oapen.identifier.ocn664551603


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