Logo Oapen
  • Search
  • Join
    • Deposit
    • For Librarians
    • For Publishers
    • For Researchers
    • Funders
    • Resources
    • OAPEN
    • For Librarians
    • For Publishers
    • For Researchers
    • Funders
    • Resources
    • OAPEN
    View Item 
    •   OAPEN Home
    • View Item
    •   OAPEN Home
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Governing Street-Level Bureaucracies

    The Organizational Shaping of Caseworkers

    Thumbnail
    Download PDF Viewer
    Author(s)
    Jacobsson, Kerstin
    Johansson, Håkan
    Language
    English
    Show full item record
    Abstract
    This book examines how caseworkers are governed in today’s street-level bureaucracies. It redefines our understanding of public sector governance by highlighting the subtle, informal, and everyday forms of organizational governance that shape caseworkers’ subjectivities beyond formal policies and professional identities. Based on four distinct types of normative governance – ‘governance by discourse’, ‘governance by emotions’, ‘governance by peers’, and ‘governance by numbers, colours, and symbols’, the book shows how caseworkers are shaped as organizational staff members alongside their roles as welfare professionals and welfare state bureaucrats. Governing Street-Level Bureaucracies will be of interest to scholars and students in organizational sociology, street-level bureaucracy research, public administration, and critical management studies. It also provides valuable insights for policymakers and practitioners seeking to understand caseworkers’ responses to public governance and public sector reforms.
    URI
    https://library.oapen.org/handle/20.500.12657/100843
    Keywords
    sociology of work;organizations;organisations;management ideology;welfare state;bureaucracy;case studies;Sweden;self-regulation;agencies;internalisation;internalization;front-line staff;mixed methods;informal methods;sociology;performance standards;sociology of organisations;organizational studies;organisational studies
    DOI
    10.4324/9781003318668
    ISBN
    9781003318668, 9781032331942, 9781040364888, 9781040364871
    Publisher
    Taylor & Francis
    Publisher website
    https://taylorandfrancis.com/
    Publication date and place
    2025
    Grantor
    • Riksbankens Jubileumsfond
    Imprint
    Routledge
    Series
    Routledge Studies in the Sociology of Work, Professions and Organisations,
    Classification
    Sociology: work and labour
    Social and ethical issues
    Personnel and human resources management
    Politics and government
    Pages
    167
    Rights
    https://creativecommons.org/licenses/by-nc-nd/4.0/
    • Imported or submitted locally

    Browse

    All of OAPENSubjectsPublishersLanguagesCollections

    My Account

    LoginRegister

    Export

    Repository metadata
    Logo Oapen
    • For Librarians
    • For Publishers
    • For Researchers
    • Funders
    • Resources
    • OAPEN

    Newsletter

    • Subscribe to our newsletter
    • view our news archive

    Follow us on

    License

    • If not noted otherwise all contents are available under Attribution 4.0 International (CC BY 4.0)

    Credits

    • logo EU
    • This project received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No 683680, 810640, 871069 and 964352.

    OAPEN is based in the Netherlands, with its registered office in the National Library in The Hague.

    Director: Niels Stern

    Address:
    OAPEN Foundation
    Prins Willem-Alexanderhof 5
    2595 BE The Hague
    Postal address:
    OAPEN Foundation
    P.O. Box 90407
    2509 LK The Hague

    Websites:
    OAPEN Home: www.oapen.org
    OAPEN Library: library.oapen.org
    DOAB: www.doabooks.org

     

     

    Export search results

    The export option will allow you to export the current search results of the entered query to a file. Differen formats are available for download. To export the items, click on the button corresponding with the preferred download format.

    A logged-in user can export up to 15000 items. If you're not logged in, you can export no more than 500 items.

    To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

    After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.