The Future of Service Post-COVID-19 Pandemic, Volume 1
Rapid Adoption of Digital Service Technology
Contributor(s)
Lee, Jungwoo (editor)
Han, Spring H. (editor)
Language
EnglishAbstract
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
Keywords
Human Resource Management; Business and Management, general; Services; Innovation and Technology Management; COVID-19 Post-pandemic Service Industry; Service Management; Digital Transformation of the Service Sector; Changes in the Nature of Services in the East; Open access; Personnel & human resources management; Business & Management; Hospitality & service industriesDOI
10.1007/978-981-33-4126-5Publisher
Springer NaturePublisher website
https://www.springernature.com/gp/products/booksPublication date and place
2021Imprint
Springer SingaporeSeries
The ICT and Evolution of Work,Classification
Personnel and human resources management
Business and Management
Hospitality and service industries