Co-creation in Public Services for Innovation and Social Justice
Contributor(s)
Baines, Sue (editor)
Wilson, Rob (editor)
Fox, Chris (editor)
Narbutaite Aflaki, Inga (editor)
Bassi, Andrea (editor)
Aramo-Immonen, Heli (editor)
PRANDINI, RICCARDO (editor)
Language
EnglishAbstract
Available Open Access digitally under CC-BY-NC-ND licence. This book examines the idea and practice of co-creation in public services. Informed by practical action, lived experience and research from 10 countries across Europe, including the UK, it shines new light on the theory and reality of co-creation by conceptualising it in terms of human rights, social justice and social innovation. Focusing on human dimensions, the book presents real life examples in public services as diverse as social care, health, work activation, housing and criminal justice. It also highlights the ways digital technologies can accelerate or hinder co-creation. The book confronts a paradox at the heart of co-creation: standardisation and inflexibility in planning and resourcing, or ‘concrete-ness’, counters the ‘elasticity’ required to sustain co-creation in complex contexts.
Keywords
Co-creation; Digital Exclusion; Lived experience; Public service reform; Social innovation; Strengths-basedDOI
10.47674/9781447367185ISBN
9781447367161, 9781447367185, 9781447367178Publisher
Policy PressPublisher website
https://policy.bristoluniversitypress.co.uk/homePublication date and place
Bristol, 2024Classification
Social welfare and social services
Europe
Public administration
Civics and citizenship
Human rights, civil rights